Privacy Policy
Monsha’at's website places a top priority on the information confidentiality of its users. Accordingly, the website administration makes every effort to provide high-quality service to all users.
The website visitors and users must constantly review the terms and principles of information privacy and confidentiality to be aware of any updates. The Franchise Centre Platform Administration is not obliged to announce any updates made to these terms and principles. By using the Website, you acknowledge your full awareness and agreement to such terms and principles and their ongoing updates.
Personal Information Security
• Information privacy and confidentiality policy have been developed to help visitors and users understand the nature of the data obtained once the Website is visited and how this data is being utilized.
• The Website Administration takes the appropriate and necessary measures to maintain personal information safely in a way that ensures its protection from loss, unauthorized access, abuse, or unauthorized modification or disclosure. Key measures followed by Monsha’at to protect visitors’ personal information include:
• Strict measures to protect information security and the technology utilized to prevent fraud and unauthorized access to Franchise Center systems.
• Regular and periodic updating of protection procedures and controls that meet or exceed approved standards.
• Qualifying and training employees to respect the confidentiality of personal information related to the Website visitors.
Collection of Personal Information
• If you use a live application or send us an email through Monsha’at Website and provide us with your personal data, we will share the necessary data with other bodies or departments to serve you more effectively. Your personal data will not be shared with non-government agencies unless they are authorized by competent authorities to perform specific government services. By submitting your personal data and information via Monsha’at Website, you fully agree to the storage, processing, and use of that data by the Saudi authorities. We reserve the right at all times to disclose any information to competent authorities, when necessary, to comply with any requests prescribed by law, regulations, or government authority.
• You are fully responsible for the correctness and authenticity of the data that you send through the Website.
Privacy Protection
To help you protect your personal information, we recommend the following:
• Do not give confidential information over the phone or the Internet, unless you know the identity of the person or partner receiving the information.
• Use a safe browser when you complete transactions over the Internet, close unused applications on the network, and make sure that your anti-virus software is always updated.
• If you have any inquiries or opinions about the privacy policy, feel free to contact the Website Administration at the following e-mail: info@smea.gov.sa.
• To preserve your personal data, electronic storage and personal data transmitted will be secured using appropriate security technologies.
• This Portal (Website) may contain links to websites or portals that may use different methods to protect information and privacy that are not similar to what we use. We are not responsible for the contents, methods and functionalities of these other sites, and we advise you to review the privacy notices of those websites.
Directing Emails to Monsha’at
When you inquire or request information about a specific product or service, or if you provide additional information using any communication means with Monsha’at, whether electronic or non-electronic, such as requesting inquiries on Monsha’at Website, we will use your email address to respond to your inquiries. We may also save your mail address, message, and response for quality control, legal and regulatory purposes.